Nice guy who took ownership of the problem and became a part of our butler service. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. As for being suppressed. We had Star Class which came with a Butler. It was a really long shuttle 1.5 hours on way there. After feeling exacerbated, I went to the manager Roberto Bono. We have loved every minute we have been here. It seemed to get really busy on the weekend. The food is amazing at all restaurants, specialty and buffet. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. in the morning. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Lined up at 2:30. Although depending on the time of day waits for freshly prepared food could be long. Good hotel, average food, horrible Star Package experience. The staff here have been outstanding. Blue Diamond Hotels and Resorts Inc. All rights reserved. And its loud. This material may not be published, broadcast, rewritten, Red flag says our whole stay. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. An Autograph Collection All-Inclusive Resort. The National Guard is also investigating. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The pool bars were ok. [deleted] hace 2 a. We had a humidifier brought up and it did help. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Pay the extra for the star class upgrade. in the morning. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? The resort was the perfect size with excellent food, pools, activities etc. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. An Autograph Collection All-Inclusive Resort - Adults Only. It was ok. Overall, we had an amazing stay. We had no difficulty finding chairs at either the pool or the beach. 1,088. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Here, you can call the shots! Planet Hollywood Cancun Gallery Page. Overall we enjoyed our time. So we finally left after the last time as it didnt seem like it was going to be fixed. Make your reservations days in advance. The buffet was good. This is the role youve been waiting for. Staff and tourists near the Mexican resort city of Ca Thanks so much to all the Planet Hollywood crew!!! Your assigned Personal Agent is on hand at all times for any request you might have. Ours were Viri and Tharvin. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Including spa and cabana rentals. PH Cancun Aerial. Primary Menu. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Be sure they will be even more motivated. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Room types may vary. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Food is meh. I booked & paid for the 2 queen bed swim up & thats what I expect. Been here 2 days so far. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. The just OK parts: Our kids did the flow rider surf simulator one day. The beach was beautiful. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. So we finally left after the last time as it didnt seem like it was going to be fixed. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. This is the version of our website addressed to speakers of English in the United States. I could go on and on about how bad this experience was. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Mutual Fund and ETF data provided by Refinitiv Lipper. We liked being able to control all of the lights, fans, etc. We are looking forward to your next visit in the near future. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Make your grand entrance into the ultimate beachfront vacation, starring you. See more questions & answers about this hotel from the Tripadvisor community. Check-in: There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Best customer service! Tripadvisor performs checks on reviews. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). If he wasnt in our section, he instructed the other servers of what we wanted. more. Our check in was fast. Such as omelettes, eggs your way, fresh tacos, grilled seafood. A body lies in the street in Cancun - as the town is gripped by . Star Class Producer Suite Swim Out. The meal was great. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. We enjoyed the Lazy River and playing Bingo. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. There were limited tubes. All rights reserved. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. This material may not be published, broadcast, rewritten, or redistributed. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. It was windy most days especially on the beach. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The others were hit and miss. We are glad to know that our resort and crew exceeded your expectations. Some seaweed. I wrote about it in this blog. I will say that it was noticeable. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). And you dont get it unless you ask. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico They maybe went 2 times each the whole day. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. complimentary bottles of wine in the room. It was ok. We tipped to have extra umbrellas brought to us. Red flag says our whole stay. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. We went to a movie Top Gun and it stopped working 3 times. It was much louder. Generally the resort was decent. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Market data provided by Factset. Cannoli, tiramisu, and panna cotta. There are lots of activities to do if you choose. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. The beach is nice, it feels like home. Lined up at 2:30. We had to wait but probably only 45 minutes. We will take your comments as our main improvement tools. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. It was windy most days especially on the beach. You could find shade in swim up bar in family pool. Our check in was fast. Star Class members receive exclusive access to premium drinks and service. If you go early you will have less wait time. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Yes, dry cleaning and laundry service are offered to guests. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Pool & hot tube close at 7pm. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. The subpar parts: Our room was not great. The grounds of the property were very maintained and clean. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Because its what we collect, that makes us who we are. He was the only help. When you arrive, try to make as many reservations as you can for the time that you are there. Ours were Viri and Tharvin. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. 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