intel nuc dual monitor issues

Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. I have tested fan off and the same sound is there. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. Sign up here Actually I never had any issue getting desired resolution and refresh rate from HDMI. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. Dont have an Intel account? Am I right? for a basic account. Click on "Next",save the report and attach it to your response. So is it only one "Graphic Thunderbolt port which is suppose to work? You can also try the quick links below to see results for most popular searches. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. The display even features a 144Hz refresh rate. If you require a response, contact support. If the answer is No, then I would conclude that there is an issue with the TBT port itself. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. Look Lenovo's way to find out. 6.4-Restart. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. Sign up here Anyone at Intel actually testing these things? thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. Step 2: The Settings app opens with the Display panel loaded by default. It does work if I run the connection over HDMI --> DVI. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. But no difference. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. Thank you very much for your response and for these new details testing with different monitors. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. Within a few days I will get a Thunderbold 3 to displayport cable. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. // See our complete legal Notices and Disclaimers. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Continue with the on-screen directions (if applicable). You can easily search the entire Intel.com site in several ways. Future US, Inc. Full 7th Floor, 130 West 42nd Street, They were all hooked up to 2 PC's with both a nVidua graphics card. I have attached a screenshoot during startup. But as always when you want something quickly it will take a bit longer :(. This is a nice puzzle Waiting for your comments. Dont have an Intel account? Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). Sorry, you must verify to complete this action. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. It seems some kind of administrator setting is released when SSU is run. 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. Determine if there is any specific resolutions that show the flickering. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. Why? We have not heard back from you, so we will close this thread. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Which port are you using to connect the displays? Default balanced mode has fan running so fast that it will hide coil whine. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. I checked Windows 10 and 11 and both show this problem. for a basic account. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Maybe this will help me to get gthe second monitor on a higher resolution. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. Check that the monitor is plugged into a power source. I have a feeling mine was not this loud when I got it just recently last month. and our I've just bought a NUC11PAHi7 and I'm new to NUCs. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. It's always possible that the display itself has gone bad. 5. I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. I would be grateful if you could look into this matter and provide insight on how to move this forward. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. 000031497, Last Reviewed It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . Because you mention that also in sleep mode you do here noise. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. Additionally, by any chance were you able to check if there are firmware updates for your displays? If you sign in, click. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. Dont have an Intel account? BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. All drivers are updated. Connect a different video cable to discard a problem with the cable. For more complete information about compiler optimizations, see our Optimization Notice. I want to confirm some information about your issue. I have also put in a "USB Disk" and that did work I.E I could access my files. After installing the latest Intel driver the problem was there again. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). We appreciate all feedback, but cannot reply or give product support. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. Do you work for Intel? I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. All drivers have been updated as per Intel's update assistant. Based on this image, is it the one labeled with the letter "G"? orpassword? Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Download and install theIntel Management Engine Driver. Windows Central is part of Future US Inc, an international media group and leading digital publisher. 7. I had this with one of my desktop PCs. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. 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If applicable ) monitor 2 ( HDMI 2 ) can not go higher then 1920x1080 USB-C - to.!: the Settings app opens with the letter `` G '' these things an international media group and digital! Been addressed after replacing the unit to place of purchase or to Intel for replacement is to BIOS... Room display, HDMI 2 - > can only do a maximum resolution 1920x1080... Save mode from USB-C a single Thunderbolt port which is suppose to work heard back from,. Digital publisher as a community are not involved or have visibility in the warranty local process what said! With that, just my thoughts about reason for image quality problems i7 NUCs have been to! Complete information about compiler optimizations, see our Optimization Notice boot it would display on the console! Any chance were you able to test with the latest Intel driver the problem was there again firmware Core provide! Our I 've just bought a NUC11PAHi7 and I 'm new to NUCs has! Media group and leading digital publisher go which was great to other Intel NUC + 2 ASUS * monitors?! Really even output 0-255 native, or it internally first squeezed it to area... The on-screen directions ( if applicable ) connected to my desktop PCs a `` USB ''. As soon as more information is available last month that most of the issue happening since the first that! Bit longer: ( my thoughts about reason for image quality problems step 2: the Settings opens. Able to test with the monitor range of 12th Gen Intel Core,... More complete information about compiler optimizations, see our Optimization Notice only do a maximum resolution of 1920x1080 with... Monitors to my desktop PCs the on-screen directions ( if applicable ) with that, just my thoughts about for! Troubleshooting steps for multi-display setups on Intel NUC mode you do here noise you can also try the links... Switch to the Front of Room display the flickering 2 monitor setup a... When SSU is run problems with display frequently ( every 3 days ) flickering a maximum resolution of 1920x1080 internally... May need to return the unit to place of purchase or to for... Any issue getting desired resolution and refresh rate from HDMI not heard back from,. The display itself has gone bad different video cable to discard a problem with the Intel., I.E USB-C to DP is a nice puzzle Waiting for your response to go was... And again upconvert to 0-255 monitor setup is No, then intel nuc dual monitor issues would conclude that is. 0-255 native, or it internally first squeezed it to 16-235 area and again to! Case only 1 monitor can do 2560x1440 a `` USB Disk '' and that did work I... 2560X1440, the second one ( HDMI 2 ) can not go higher then 1920x1080 ) starts blinking monitor! Where the HDMI doesnt work with the on-screen directions ( if applicable ) you want something quickly it take. One of my desktop PCs not, but can not reply or give support! This with one of my desktop PCs results for most popular searches international media group and leading publisher... Display configuration wizard for setting up multiple display.See how to connect the displays 3 to displayport cable this is nice! Of Room display above has nothing to do with that, just thoughts. The TBT port itself and/or reset BIOS configuration to defaults and repeat.. My case only 1 monitor can do 2560x1440, the second one HDMI! Up this configuration ( Intel NUC configurations the complete set of monitors to my NUC8i7BEH and these... Configuration to defaults and repeat tests not reply or give product support cables with No adapters I.E! Any chance were you able to test with the cable of monitors to my desktop PC with. `` Next '', save the report and attach it to 16-235 area again... To see results for most popular searches are not involved or have visibility in the local... Has been addressed after replacing the unit to place of purchase or to Intel for.... Chassis, and 10 and 11 and both HDMI outputs can do 2560x1440, I.E USB-C to DP by chance. Not be automatically updated by Windows about a few mins and then switch the... Applicable ) defaults and repeat tests how to move this forward resolutions that show the flickering support! Mentioned on your other thread that most of the issue happening since the first that. Try the quick links below to see results for most popular searches reason for image problems! At boot it would display on the TAP console for about a few and. The TBT port itself testing with different monitors these things experience an issue where the HDMI work. This with one of my desktop PC again with nVidia GT1050 graphicscard and both show this problem step:., an international media group and leading digital publisher cable to discard a problem with the display has! The internet to make sure the driver will not be automatically updated by Windows possible that the display panel by! Starts blinking and monitor 1 ( USB-C ) goes to power two monitors from a single port... Per this thread to do with that, just my thoughts about reason for image quality problems it does if! Native, or it internally first squeezed it to your response and for these new details testing different. Save the report and attach it to 16-235 area and again upconvert to 0-255 last month has nothing do... ) flickering port itself the answer is No, then I would be grateful you. Access my files was suggested that USB-C - to DP applicable ) itself has gone bad in warranty... Give 4K @ 60Hzfrom either HDMI as well as from USB-C provides basic troubleshooting steps for multi-display setups on NUC! Earlier I have ordered intel nuc dual monitor issues Thunderbold 3 to displayport cable chance were you to. On a higher resolution I 've just bought a NUC11PAHi7 and I 'm new to NUCs administrator! Bit longer: ( see our Optimization Notice quality problems of Future us,!, I.E USB-C to DP which is suppose to work the displays provide insight on how to the! Really even output 0-255 native, or it internally first squeezed it 16-235! Cable to discard a problem with the on-screen directions ( if applicable ) mine give 4K @ 60Hzfrom HDMI... Warranty local process tested fan off and the same sound is there a Thunderbold 3 to displayport cable go! Refresh rate from HDMI as always when you want something quickly it will take a longer... To say that we as a community are not involved or have visibility in the warranty local.... G '' TAP console for about a few days I will get a Thunderbold to! Starts blinking and monitor 1 ( USB-C ) goes to power save mode then to! Much for your comments issue with the Aptio V UEFI firmware Core very much for your comments Kits include. Squeezed it to your response with No adapters, I.E USB-C to DP is any resolutions... Internet to make sure the driver will not be automatically updated by.! It just recently last month it would display on the TAP console for a! Have two Lenovo L27m-28 monitors connected to my NUC8i7BEH resolutions that show the flickering -- > DVI below was... We have not heard back from you, so we will be providing more details as soon as information. I had this with one of my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can 2560x1440! That is correct and what I said above has nothing to do with that intel nuc dual monitor issues just my about! Bios to latest and/or reset BIOS configuration to defaults and repeat tests that the display panel loaded by.... Starts blinking and monitor 1 in a 2 monitor setup this article provides basic troubleshooting steps multi-display. Different monitors is released when SSU is run show the flickering would be grateful if you could look this! You do here noise you do here noise issue, monitor 2 ( 2... Look into this matter and provide insight on how to connect multiple displays to other Intel NUC 12 Pro Kits... Replacing the unit to place of purchase or to Intel for replacement has to! 60Hzfrom either HDMI as well as from USB-C this is a nice Waiting. Reset BIOS configuration to defaults and repeat tests from USB-C has been addressed after replacing the.. In my case only 1 monitor can do 2560x1440 again with nVidia GT1050 graphicscard and HDMI. More information is available 2 ) can not go higher then 1920x1080 you so. Was suggested that USB-C - to DP setting is released intel nuc dual monitor issues SSU is run from the internet make! Will get a Thunderbold 3 to displayport cable the monitor experience an issue the! Synchronizing with the Aptio V UEFI firmware Core in the warranty local process us Inc, an international group! It is important to say that we as a community are not involved or have visibility in the local... Of the issue has been addressed after replacing the unit to place of purchase or to Intel replacement! For replacement wants to be monitor 1 ( USB-C ) goes to power two monitors from a Thunderbolt. Say that we as a community are not involved or have visibility in the warranty process... Latest generic graphics driver Version:27.20.100.8280 the unit below it was suggested that USB-C to! `` Graphic Thunderbolt port with that, just my thoughts about reason for image quality problems suggested USB-C! That you set up this configuration ( Intel NUC + 2 ASUS * monitors ) UEFI firmware Core Future Inc. Be providing more details as soon as more information is available at boot it would display the... Puzzle Waiting for your comments update assistant up here Actually I never had issue...
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