Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Will you do the same? The water just didn't appear', Reneau said. 5.00am: 911 call is disconnected between caller and dispatch. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. Example video title will go here for this video. When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. Stevens called 911 before her death, and Reneau answered her call. "I've never had anything happen like this before. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. "I do think that that played a big role in her death," Diane said. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. Hopefully through that, there will be enhanced training.. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. 2023byTango Publishing Corporation All Rights Reserved. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. By Rebecca Jane Stokes Written on May 24, 2020. So now he is demanding an apology. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. She begged for the dispatcher to send help and said she was scared. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. ", "Well this will teach you, next time don't drive in the water," Reneau responds. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. A . Meanwhile, the department's investigation into the matter is ongoing. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Next, read about the boy who called 911 on his parents for making him eat a salad. 911 dispatcher who scolded drowning woman won't face charges - ABC News. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. It is so unfortunate that her entire career willbe defined by this single incident. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. She makes me sick. Reneau does not face any criminal charges in Stevens' death. She was also heard in the call telling Stevens to "shut up.". King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. A Fort Smith Police investigation into Debra . He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. 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In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". Reneau said, "The ability to help people in a time of an emergency." An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. 'You're not the only one who has been stuck in the water. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. There are multiple types of hair clips, and each has its own uses and style. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. An internal. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Phase De La Lune sotrisme, The family of a woman who drowned while . Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. Thank you for your dedicated service Donna'! 5.16am: Rescue boat arrives and is launched. Debra Stevens repeatedly asked for help during the call, but was . The Fort Smith police dispatcher who a caller overheard screaming derogatory swear words has been fired. The dispatcher then apologized to her while laughing, she stated. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . 5.02am: Responders report they have located the vehicle. FORT SMITH, Ark. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? 4.54am: Police/fire report difficulty locating vehicle. Audio recordings between dispatchers and first responders during an effort to try to save a Fort Smith woman from a flash flood have been released. Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. The comments below have not been moderated, By
Since that time she has become an essential member of the unit with experience and knowledge', the post reads. So calm down'. "I don't see how you didn't see it, you had to go right over it, so.". She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. I dont want to die, she repeated. She begged for the dispatcher to send help and said she was scared. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. Story continues below. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. 'You're not the only one who has been stuck in the water. Police Chief Danny Baker said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Reneau said she realized she should not have said some of the things she did.. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. So calm down.'. Until August 2019, Reneau had an extremely stressful job. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. This material may not be published, broadcast, rewritten, or redistributed. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. 'Am I not on the phone with you trying to get you some help?' Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. She was later found dead. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. 4.41am: Fire department is dispatched to the scene. In December 2019, the police released their internal review on Reneau. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. An external investigation by an outside agency is also taking place. 5.00am: 911 call is disconnected between caller and dispatch. According to a news release from the Fort . 'It's a tragic thing, I understand that. Stevens had been delivering. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. When do the clocks change in 2023? Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? The public obviously wasn't happy with the police department afterthe news of what Reneau said on the phone to Stevenshadmade its way into the light. A date has not been set for a memorial service for Stevens. Stevens called 911 . Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Stressful start to National Offer Day? While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. 2023 NYP Holdings, Inc. All Rights Reserved. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. "I do forgive her, even though it's hard," said Rebeca. The comments below have not been moderated. Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? Is there maybe things we need to look at in our response? iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. But even in their deepest grief, the family has a message of forgiveness for Reneau. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. 'No evidence of criminal negligence or activities on former Operator Reneau's part. 06:54 GMT 23 Dec 2019 There were nine officers and four 911 dispatchers on duty at the time. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. To leave an online tribute, visitwww.edwardsfuneralhome.com. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. "I don't know why you are freaking out. I cant get out and Im scared to death, maam. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. They just weren't able to get to her on time, Mitchell said. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. 4.41am: Fire department is dispatched to the scene. The Associated Press contributed. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. JAMIE MITCHELL/AP. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. 'To know you have helped someone that needed it gives you a great feeling. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 22, after the dispatcher and police department faced fierce criticism for how Stevens terrified pleas for help were responded to in her final moments. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. We call for the investigation and criminal prosecution of Donna Reneau for her crimes of negligence and ignoring this woman's pleas for help as she drowned in her vehicle in the flood waters. A date has not been set for a memorial service for Stevens. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. 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